Terms and Conditions

Welcome to the Innovative Entertainment Solutions LLC Web site (IES) WWW.MYIESSTORE.COM. By using the IES Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the IES Web Site.

IES reserves the right to make changes to the IES Web site and its Conditions of Use and Legal Notices at any time. Each time you use the IES Web site, you should visit and review the then current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the IES Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the IES Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability
Product Display/Colors
Errors on Our Site
Pricing Policy
Sales Tax Policy
Paying for Your Order
Using Electronic Gift Certifcates
Validating Your Order
Privacy Policy
Termination of Use
Customer Service

Disclaimers and Limitation of Liability

By using the IES Web site, you expressly agree that use of the IES Web site is at your sole risk. The IES Web site is provided on an “AS IS” and “as available” basis. Neither IES nor its, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the IES Web site will be uninterrupted or error-free. Neither IES nor its Associates warrant the accuracy, integrity or completeness of the content provided on the IES Web site or the products or services offered for sale on the IES Web site. Further, IES makes no representation that content provided on the IES Web site is applicable to, or appropriate for use in, locations outside of the United States. IES and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by IES or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall IES or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the IES Web site, including but not limited to reliance by you on any information obtained from the IES Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of IES has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the IES Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Product Display/Colors

The IES Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and IES reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, IES will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with IES’s Return Policy.

Pricing Policy

Prices and offers are subject to change.

Sales Tax Policy

IES collects and remits sales tax as required by U.S. law, for transactions on MMSIES.COM.

Paying for Your Order

You may pay for your orders with IES gift cards, or all major credit cards. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card, All Debit Cards and PayPal.
Generally, credit and debit card are charged at check-out. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.
If you ordered a special delivery item, you will be charged once a delivery time is confirmed. For digitally delivered orders, your credit or debit card will be charged at the time that you initiate the order upon checkout. You will be sent an e-mail with a zip file for download.

Using Electronic Gift Certificates

Gift Certificates, unlike credit or debit cards, are debited at the time an order is placed. These certificates will automatically be redeemed to purchase totals, up to the total purchase amount. In the event the total purchase amount exceeds the value of the card, you will be required to use another card or a credit or debit card to pay the difference. Any amount charged to a credit or debit card will be treated as set forth above. In the event of a partial return of an order using both a gift certificate and a credit or debit card, returned amounts shall first be credited to the credit or debit card, and any remaining balance will be credited back to the gift certificate.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to IES, and MMSIES.com.

Personal Information

We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.

We collect information regarding your interactions with our Web sites using cookies.

Your Choices

You may choose to:

Stop receiving e-mail, direct mail, phone and mobile marketing communications.
Update and correct your personal information.

Uses of Information

IES does not sell, rent or trade your personal information to third parties.
We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.

Your personal information may be shared with current or future IES entities or subsidiaries. We may also use the information you provide to send you marketing communications.

In limited circumstances, IES may need to share your information with certain third parties to perform services on our behalf.

Important Information

IES does not knowingly collect information online from children under 13.

IES values our relationship with our customers and we are committed to responsible information-handling practices.

Contacting Us Regarding Privacy Matters

If you have questions about IES’ Privacy Policy, contact us by:

Phone: 1-877-730-9660

E-mail: sales@iesmms.com

Regular mail:
Innovative Entertainment Solutions LLC
PMB 113 201 University Oaks Blvd.
Suite 540
Round Rock, Texas 78665

Our Privacy Commitment to Our Customers

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

The IES follows these privacy principles in the collection, use, security and sharing of customer information:

NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

Innovative Entertainment Solutions LLC PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for IES. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the IES sites. Our Web sites contain links to other sites operated by third parties. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

Privacy Policy Contents:
Information Collected by IES
Uses of your personal information
Personal information Provided to IES from third parties
Sharing of personal information
Choices regarding your personal information
Updating your personal information
Security of your personal information
Cookies, clickstream technology
Collection of children’s personal information
Concerns about the privacy or security of your personal information
Privacy policy changes/Termination/Customer Service

Information Collected by IES

As part of your interaction with IES, we may collect personal information such as:

Contact information, including name, mailing address, phone number and e-mail address
Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product or entertainment preferences.

Uses Of Your Personal Information

We use the personal information you provide for purposes including, but not limited to:

Fulfilling requests for products, services or information
Tracking and confirming online orders
Delivering of your order
Providing customer services
Administering sweepstakes, promotions or surveys
Offering new products and services
Improving the effectiveness of our Web sites, our marketing endeavors and our services
Conducting research and analysis
Sending marketing communications
Performing other business activities as needed, or as described elsewhere within this Policy

Personal Information Provided to IES From Third Parties

Information From/About Friends or Family

If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, e-mailing a promotion or sales item to a friend, and e-mailing friends a link to your Wish List.

Information from Third Parties

IES obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

Sharing of Personal Information

IES does not sell, rent or trade your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:

Fulfilling our customers’ orders
Sending IES or affiliated artists marketing communications
Delivering packages
Conducting research, analysis or administering surveys
Sending regular mail and e-mail on behalf of IES
Processing credit card payments
Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

At times we may partner with a third party to create a site that may look as if you are on a www.mmsies.com page. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the IES Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.

Choices Regarding Your Personal Information

IES communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail, text messages or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

1.    Follow the directions on an e-mail or direct mail marketing communication you receive from us.
2.    Call 1-877-730-9660 ext 2 with your request and current contact information.
3.    Send an e-mail with your request and current contact information to: sales@iesmms.com.
4.    Send a letter with your request and current contact information to:

Innovative Entertainment Solutions LLC
PMB 113 201 University Oaks Blvd.
Suite 540
Round Rock, Texas 78665
5. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

IES will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

10 business days for e-mails
30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations.

Updating Your Personal Information

IES wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

1.    If you’ve created an account on MMSIES.com, you can update your online account information after logging into your account.
2.    Call: 1-877-730-9660 ext 1
3.    Send a request to: sales@iesmms.com
4.    Send a letter to:

Innovative Entertainment Solutions LLC
PMB 113 201 University Oaks Blvd.
Suite 540
Round Rock, Texas 78665

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 15 days.

Security of Your Personal Information

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. IES cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Safe Shopping Policy on www.myiesstore.com

We use a variety of information security measures to protect your online transactions with us. The IES Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.

Choosing a Personal Password on www.myiesstore.com

When you create an account on www.myiesstore.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information.

Cookies Technology

A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

IES uses Cookies on your computer to collect non personally identifiable information.

You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the IES Web site.

Analytics Technology

Our Web server may collect information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. This technology provides our customers with a better, more secure shopping experience and helps IES understand how visitors use our Web site.

Collection of Children’s Personal Information

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

Concerns About the Privacy or Security of Your Personal Information

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

1.    Call: 1-877-730-9660 ext. 2
2.    Send a communication to: sales@iesmms.com
3.    Send a letter to:

Innovative Entertainment Solutions LLC

Attn: Customer Care/Privacy
PMB 113 201 University Oaks Blvd.
Suite 540
Round Rock, Texas 78665

As IES continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last updated July 9, 2016

Termination of Use

IES may, in its sole discretion, terminate your account or your use of the IES Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. IES reserves the right to change, suspend or discontinue all or any aspects of the IES site at any time without prior notice.

Customer Service

Our customer service hours are 9:00AM-5:00PM EST
customerservice@iesmms.com or call 1-877-730-9660 ext. 2

Delivery Policy

All orders placed on this site are subject to product availability and will be shipped according to IES’s shipping policies.

In the rare event that your order never arrives, notification of lost items must be received within 30 days from receipt of the shipping confirmation e-mail.

We offer three methods for shipping your orders from www.myiesstore.com and the below methods demonstrate approximate ship times in the United States of America and Internationally. The shipping rates are provided by real time shipping quotes from USPS, FED EX and UPS.

Standard United States Shipping via USPS – 4 to 8 business days
Includes 1 day for processing and 3 to 7 days for transit.
Standard International Shipping via USPS – 14 to 21 business days
Includes 1 day for processing and 13 to 20 days for transit.
Expedited United States Shipping via USPS Priority Mail – 4 business days
Includes 1 day for processing and 3 days for transit.
Express United States Shipping via Fed Ex – 2 business days
Includes 1 day for processing and 1 day for transit.
Express International Shipping via Fed Ex – 5 business days
Includes 1 day for processing and 4 days for transit.

Business days include Monday–Friday, excluding holidays.

IES partners with FED EX, and the UNITED STATES POSTAL SERVICE to ship your packages. Standard shipping orders are shipped by United States Postal Service (USPS). Expedited or Express orders are shipped by USPS, FED EX or UPS. You’ll receive a shipping confirmation e-mail that will confirm shipment of your order.

There is no extra shipping fee to Alaska and Hawaii with Standard service.

Delivery times vary from 7-30 days depending on your location.
To ensure the FASTEST delivery possible for International orders, please select FED EX or UPS.
Questions about shipping?

Call us at 1-877-730-9660 ext. 2 or email us at customerservice@iesmms.com.

Shipping cost is calculated on a “per item” or “per pound” basis and is based on the shipping method you select (Standard, Expedited, Express).

Download Policy

Purchasing and Downloading Audio or Video Files
Problem: My Audio or Video file did not download to my computer or device or my connection timed out in the middle of a download.
Solution: If you believe a file that you purchased did not download, be sure you are signed-in to your account to view that the purchase actually transpired. You will be able to view all your orders in the “My Account” and all of your other purchases. If you do not see the receipt for the download you think you purchased, then the purchase was not completed successfully. Check your email receipt to see if you were charged for the download. Also please check your junkc mail or spam mail to be assured your e-mail program did not send the e-mail with file there. If there are further issues, contact us at Customer Service.

Question: The files I downloaded will not play?
Answer: If your file(s) downloaded completely but there is a problem playing any of them, you will need to contact Customer Service for assistance. Some of the issues may be: You cannot play any audio or video files on your computer. If not, check with your manufacture and/or your Operating Systems FAQs. You may also not have the right software to play these types of files. Free software such as iTunes, Windows Media and Real Player are available online.

Question: Can I listen or view a complete song/video before I purchase the file?
Answer: No. We do on most stores provide a 30 sec preview of every selection available.

Question: How do I purchase audio and video files?
Answer: All available files are designated with both a “Preview” button in the product description and an “Add to Cart” button next to the track title. When you find the file you would like to purchase, click Add to Cart.The selected file is now in your shopping cart. You are able to do this with multiple files and physical goods as well as view your cart before checking out.

Question: Can I return an Audio or Video File?
Answer: All audio and video downloads are not returnable once they have been purchased. If you need assistance with a purchase or download, please contact Customer Service.

Question: How do I download my purchased files?
Answer: With each digital download purchase you will receive a confirmation, but the links to the purchase will be sent to you via email.You may want to also check your spam folder if you do not receive the email immediately after placing your order. If you are operating on a PC, you will need to right click each link in the email to save the file to a destination on your computer or mobile device. If you are using MAC then click the link(s) in the email and save the file to your destination of choice on your computer or mobile device.

Privacy Policy

Welcome to the Innovative Entertainment Solutions LLC Web site (IES) www.myiesstore.com. By using the IES Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the IES Web Site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

Product Display/Colors

Errors on Our Site

Pricing Policy

Prices and offers are subject to change.

Sales Tax Policy

IES collects and remits sales tax as required by U.S. law, for transactions on www.myiesstore.com

Paying for Your Order

You may pay for your orders with IES gift cards, or all major credit cards. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.
Generally, credit and debit card are not charged until we either ship the item(s) to you. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.
If you ordered a special delivery item, you will be charged once a delivery time is confirmed. For digitally delivered orders, your credit or debit card will be charged at the time that you initiate the order upon checkout. You will be sent an e-mail with a zip file for download.

Using Electronic Gift Certificates

Validating Your Order

Personal Information

We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.

We collect information regarding your interactions with our Web sites using cookies.

Your Choices

You may choose to:

Stop receiving e-mail, direct mail, phone and mobile marketing communications.
Update and correct your personal information.

Uses of Information

Your personal information may be shared with current or future IES entities or subsidiaries. We may also use the information you provide to send you marketing communications.

In limited circumstances, IES may need to share your information with certain third parties to perform services on our behalf.

Important Information

IES does not knowingly collect information online from children under 13.

IES values our relationship with our customers and we are committed to responsible information-handling practices.

Contacting Us Regarding Privacy Matters

If you have questions about IES’ Privacy Policy, contact us by:

Phone: 1-877-730-9660 ext 3

E-mail: customerservice@iesmms.com

Regular mail:

Innovative Entertainment Solutions LLC
POB 214
Macedonia, Ohio 44056 USA

Our Privacy Commitment to Our Customers

The IES follows these privacy principles in the collection, use, security and sharing of customer information:

Innovative Entertainment Solutions LLC PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for IES. When you provide us your personal information, you consent to the information practices described in this policy.

Information Collected by IES

As part of your interaction with IES, we may collect personal information such as:

Contact information, including name, mailing address, phone number and e-mail address
Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product or entertainment preferences.

Uses Of Your Personal Information

We use the personal information you provide for purposes including, but not limited to:

Personal Information Provided to IES From Third Parties

Information From/About Friends or Family

Information from Third Parties

Sharing of Personal Information

IES does not sell, rent or trade your personal information to third parties.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

Choices Regarding Your Personal Information

IES communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

1.    Follow the directions on an e-mail or direct mail marketing communication you receive from us.
2.    Call 1-877-730-9660 ext 2 with your request and current contact information.
3.    Send an e-mail with your request and current contact information to: PrivacyManager@mmsies.com.
4.    Send a letter with your request and current contact information to:

Innovative Entertainment Solutions LLC POB 214 Macedonia, Ohio 44056 USA
5. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

10 business days for e-mails
30 business days for direct mail and phone

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations.

Updating Your Personal Information

IES wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

Innovative Entertainment Solutions LLC

Attn: Customer Care/Privacy
PMB 113 201 University Oaks Blvd.
Suite 540
Round Rock, Texas 78665

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 15 days.

Security of Your Personal Information

Safe Shopping Policy on www.myiesstore.com

Choosing a Personal Password on www.myiesstore.com

Cookies Technology

IES uses Cookies on your computer to collect non personally identifiable information.

You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the IES Web site.

Analytics Technology

Collection of Children’s Personal Information

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

Concerns About the Privacy or Security of Your Personal Information

1.    Call: 1-877-730-9660 ext. 2
2.    Send a communication to: PrivacyManager@MMSIES.com
3.    Send a letter to:

Innovative Entertainment Solutions LLC

Attn: Customer Care/Privacy
PMB 113 201 University Oaks Blvd.
Suite 540
Round Rock, Texas 78665

Last updated July 18, 2010.

Termination of Use

Customer Service

Our customer service hours are 9:00AM-5:00PM EST
customerservice@iesmms.com or call 1-877-730-9660 ext. 2

Return Policy

Return Policy/Refunds

IES will accept any unwashed/unworn apparel merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). IES will not accept for return or exchange any packaged non-apparel, including CDs, cassettes, DVDs, or videos once opened.

All digital sales are final, cannot be returned or refunded.

All returns or exchanges must be accompanied with a copy of your original order or order number and date of purchase.

Shipping and handling charges are non-refundable except in the case of a manufacturer’s defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order.

Postage for returns/exchanges is paid by you.

If you are returning damaged or defective merchandise, we will credit your freight costs for the defective or damaged merchandise paid in the cost of return. For damaged international returns, include shipping receipt and up to $7.00 USD will be reimbursed.

If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.

We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.

If there is a problem with your order, please call customer service at Please call 1-877-730-9660 ext 2

or e-mail us at customerservice@iesmms.com

Send all returned merchandise to:

Innovative Entertainment Solutions LLC

Returns Department

Innovative Entertainment Solutions LLC

Attn: Customer Care/Privacy
PMB 113 201 University Oaks Blvd.
Suite 540
Round Rock, Texas 78665

Order Limitations/Limited Quantities

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

IES may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. IES also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same IES Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. IES reserves the right to limit or prohibit sales to dealers.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The IES site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

To request an order cancellation, call 1-877-730-9660 ext 1 within an hour of placing the order.

Our customer service hours are 9:00AM-5:00PM EST

sales@iesmms.com or call 1-877-730-9660 ext 2